Refund policy

OYU Return & Refund Policy

30-Day Return Policy We want you to love your OYU K-beauty experience! If you are not completely satisfied with your purchase, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for a Return For hygiene and safety reasons, your item must be in the exact same condition that you received it: unopened, unworn, unused, with original tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return To initiate a return, simply drop us an email at cs@oyu.au.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.

All approved returns must be mailed to our facility at: 183 Bonds Rd, Riverwood, NSW, 2210, AU

Damages and Order Issues Please inspect your order as soon as it arrives. Contact us immediately at cs@oyu.au if an item is defective, damaged, or if you received the wrong product. We will evaluate the issue and make it right for you as quickly as possible.

Exceptions / Non-Returnable Items Due to the nature of our products, certain items cannot be returned:

• Opened or used personal care and beauty products (for hygiene reasons).
• Custom products (such as special orders or personalized items).
• Hazardous materials, flammable liquids, or gases.
• Unfortunately, we cannot accept returns on sale items or gift cards.

If you have questions or concerns about your specific item, please reach out to our team.

Exchanges The fastest way to ensure you get the product you want is to return the item you currently have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return. We will let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please keep in mind that it can take some additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven't received your funds, please contact us immediately at cs@oyu.au.